Welcome to InkAndPaperDirect.com (hereinafter “Ink and Paper Direct" "Company" or "Site"). By using this Site, you agree to be bound by and comply with these terms and conditions ("Terms and Conditions"). You also agree to comply with any guidelines or rules posted on the Site regarding any product or service offered on the Site. All such guidelines and rules posted are hereby incorporated by reference into these Terms and Conditions. Please read them carefully.
We do not store credit card details nor do we share customer details with any 3rd parties
When you visit Ink and Paper Direct, purchase products or services through the Site, or email the Company, you are communicating with us electronically. You consent to receiving communications from us electronically. We will communicate with you via email or by posting notices on and updates to the Site. By using the Site, you hereby agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. We welcome your feedback about the Site. However, any comments, ideas, notes, messages, suggestions or other communications sent to the Site shall be and remain the exclusive property of the Company, and we may use all such communications in any manner, including reproducing, disclosing and publishing such communications, all without compensation to you.
1. Definitions and Interpretations
1.1 In these Terms the following words shall mean:
Contact Address Ink and Paper Direct
Registered Office: 35 Church Road, Royal Tunbridge Wells, Kent TN1 1JT
Telephone 01892 528 840;
Goods: The goods purchased by you from us;
Contract: the Terms and the Order;
Order: The order for Goods placed by you and accepted by us subject to these Terms;
Price Promise: Any price promise announced by us on the Website from time to time;
Returns Procedure: Our standard Exchanges/Returns and Refunds Policy set out on this Website;
us, Our, We, Ink and Paper (Ink and Paper Direct)
Website the website identified by the URL www.inkandpaperdirect.com
you, Your the person or organization using the Website or buying Goods from us pursuant to these Terms.
1.2 In these Terms references to “in writing” shall include e-mail. Any queries regarding these Terms, the Goods or Your Order must be made to the Contact Address.
2. Goods Information
2.1 We have made all reasonable efforts to accurately describe the Goods (include size, interoperability and color) for sale on Our Website. you acknowledge and accept however that you are responsible for ensuring that the Goods are suitable for your requirements.
2.2 With regards to our own brand, Ink And Paper Direct, We guarantee that all Goods will perform to a standard no less than would be expected from the same original product. We will exchange any Goods which fail to conform to the guarantee within one year from the date they were ordered. This clause sets out our entire liability for any failure to meet the guarantee.
3. The contract between you and us
3.1 Unless credit account terms are agreed before hand we must receive payment of the whole price for the Goods that you order before your Order can be accepted. Once payment has been received by us We will confirm that Your Order has been received by sending an e-mail to you at the email address you provide in your Order. Payments are handled by NoChex
3.2 you have the right to cancel the Order up to the point at which the Goods are ready to be dispatched by us. If you wish to cancel pursuant to this clause then you must notify us via email or telephone. Should you cancel Your Order before the goods are ready to dispatch We will refund in full the amount forwarded by you within  days of the Order being canceled. Credit card charges will be refunded on the same credit card only. If in the event of being too late to stop your order we will advise you of this and offer our normal returns procedure.
3.3 Our acceptance of an Order does not take place until dispatch of the Order, at which point a Contract will be made. Any notification e-mails are acknowledgments, not acceptance of your order.
4.1 Subject to this clause 4, the price payable for Goods are as set out in Our Website at the time of order;
4.2 The prices payable for goods as set out in the web site are inclusive of shipping and handling costs.
4.3 Prices are subject to change without notice.
5. Right of Cancellation
5.1 Not with standing clause 3 and subject to your compliance with the remainder of this clause 5, you may also cancel Your Order at any time up to the end of the seventh (7th) working day starting from the date immediately after you receive the ordered Goods provided those Goods are unused, with all labels and tags intact and attached and in no worse condition that when they were received by you.
5.2 To cancel your Order you must notify us by email or telephone before the end of the period set out in clause 5.1.
5.3 All cancellations should be undertaken in accordance with and subject to Our returns procedure set out below.
5.5 Once you have notified us that you are canceling Your Order, any sum debited to us from Your credit card will be re-credited to Your account as soon as possible and, in the event that the Goods have been dispatched, within  days of your cancellation notice PROVIDED THAT the Goods in question are returned by you and received by us in the condition they were in when delivered to you and in their original packaging. If applicable, We shall be entitled to deduct the direct costs of recovering the Goods from the amount to be re-credited to you.
For further information on our Returns Procedure please click here
6. Cancellation by us
6.1 We reserve the right to cancel the Contract if:
i We have insufficient stock to deliver the Goods you have ordered; or
ii We do not deliver to Your area or country; or
iii if one or more of the Goods you ordered was listed with incorrect information including and/or description for whatever reason; or
iv if We have reason to believe that you will not comply with these Terms.
7. Delivery of Goods to you
7.1 Subject to clause 7.4, We will deliver the Goods ordered by you to the address you give us for delivery at the time you make Your Order.
7.2 Delivery will be made as soon as possible after your Order is received and we will (where possible) dispatch your Goods on the same working day as you place the Order*. (usually this means orders received by 2 pm Monday to Friday, after this time your order will be dispatched the following working day - subject to stock availability).
7.3 you will become the owner of the Goods you have ordered when they have been delivered to you. Once Goods have been delivered to you they will be held at Your own risk and We will not be liable for their loss or destruction.
7.4 Delivery is made by next day service, orders placed before 2pm will be dispatched the same day and will arrive the next day, but please allow 3-5 days delivery before reporting to us if you have no received you order. Please note that orders made be part shipped in more than one package.
7.5 We cannot be held responsible for delays or lost packages if an incorrect or incomplete address is supplied.
8. Liability and Limitation
8.1 If the Goods We deliver are not what you ordered or are damaged when you receive them or the delivery is of an incorrect quantity, We shall have no liability to you unless you notify us by email or telephone of the problem within seven (7) working days starting from the date immediately after the delivery of the Goods in question.
8.2 Save as precluded by law, We will not be liable to you for any indirect or consequential loss, damage or expenses ( including loss of profits, business or good will) howsoever arising and in any event our maximum liability to you shall be to refund to you the amount paid by you for the Goods giving rise to the claim.
8.3 you must observe and comply with all applicable regulations and legislation, including obtaining all necessary customs, import or other permits to purchase Goods from Our Website. The importation or exportation of certain of our Goods to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Goods you purchase.
8.4 Not with standing the above, nothing in these Terms is intended to limit any rights you might have as a consumer under applicable local law or other statutory rights that may not be excluded nor in any way to exclude or limit our liability to you for any death or personal injury resulting from Our negligence.
8.5 you acknowledge and accept that save as expressly stated on the Website We give no representation, warranty or statement as to the Goods including without limit their quality and/or suitability.
9.1 Unless otherwise expressly stated in these Terms, all notices from you to us must be in writing and sent to Our Contact Address.
9.2 you accept that email can be used, and is an acceptable means of long distance communication.
10. Events beyond our control
We shall have no liability to you for any failure to deliver Goods you have ordered or any delay in doing so or for any damage or defect to Goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs, terrorism and other industrial disputes, breakdown of systems or network access, flood, fire, explosion, accident or adverse weather conditions.
If any part of these Terms is unenforceable (including any provision in which We exclude our liability to you) the enforceability of any other part of these conditions will not be affected.
10.3 Returns procedure
you acknowledge and agree to be bound by the terms of our Returns Procedure.
10.4 Third party rights
A person who is not a party to this Contract has not got any rights under the Contracts (Rights of Third Parties) Act 1999 to enforce any terms of this Contract but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
10.5 Governing law
This Contract shall be governed by and interpreted in accordance with English law and the English Courts shall have jurisdiction to resolve any disputes between us.
If you have any concerns or complaints about the Goods, this Website or the service you have received then please write to the Contact Address for the attention of The Customer Services Manager. All complaints will be acknowledged within 48 hours of receipt.
10.7 Entire Agreement
10.7.2 Additional terms and conditions may apply for prize competitions, pre-release orders and our added value services and offers. If so, you will be alerted to them at the relevant juncture.
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